Who we are
Universal Rent A Car - Hertz Franchise
Hertz Rent A Car is deemed the world's Number one car rental company and it has the
largest locations number in the world through its Agents network to guarantee
providing the service wherever you go in the world. It operates and submits its
services in adherence to international standards.
Universal Rent A Car –Hertz Franchise (Hertz Yemen) has been its sole exclusive agent in Yemen since1995 and sticking rigidly to submitting the rental services in accordance with such international standards through affiliating a variety of new models to its fleet to meet the different requirements of its current and potential customers, following a specific system in training and monitoring the high qualified staff and offering high quality services shedding the light on the quality and quickness in providing the customers with their requirements of vehicles and drivers rental any time anywhere all over the Republic of Yemen.
We have succeeded in becoming the leading transportation experts in Yemen, through our fully insured modern fleet, efficient post-rental service, dedicated staff, trouble-free and environment and customer-friendly services. Hertz Yemen is part of the Universal Group of companies, which is the leading company in the field of travel, tourism, hotels, transport and express mail services with its network spread throughout the Republic of Yemen. We, at Hertz Yemen, are committed to provide quality services as per customer’s requirements. In this endeavor, we are supported by our committed and professionally qualified staff who are extending services to the customers on 24x7 basis. This includes official leaves and holidays.
Hertz Yemen targets a diverse segment of clients, including the pioneer oil and gas companies, organizations, local companies, and individuals in the Yemeni market. Besides vehicle rental, Hertz rents chauffeurs who are always enrolling in different training courses that meet the customers` needs, especially during the current security situation. We at Hertz Yemen have and exclusive workshop ensures trouble-free driving, timely maintenance of vehicles and immediate back-up services.
As we at Hertz are committed to serve the most distinguished patterns of services, we ensured that the insurance services provided by us cover a wide range of aspects which is not conventionally included in regular insurance packages, where our comprehensive insurance packages take care of you, rental vehicle and third party liability, limiting your exposure to unforeseen repair expenses.
Universal Rent A Car –Hertz Franchise (Hertz Yemen) has been its sole exclusive agent in Yemen since1995 and sticking rigidly to submitting the rental services in accordance with such international standards through affiliating a variety of new models to its fleet to meet the different requirements of its current and potential customers, following a specific system in training and monitoring the high qualified staff and offering high quality services shedding the light on the quality and quickness in providing the customers with their requirements of vehicles and drivers rental any time anywhere all over the Republic of Yemen.
We have succeeded in becoming the leading transportation experts in Yemen, through our fully insured modern fleet, efficient post-rental service, dedicated staff, trouble-free and environment and customer-friendly services. Hertz Yemen is part of the Universal Group of companies, which is the leading company in the field of travel, tourism, hotels, transport and express mail services with its network spread throughout the Republic of Yemen. We, at Hertz Yemen, are committed to provide quality services as per customer’s requirements. In this endeavor, we are supported by our committed and professionally qualified staff who are extending services to the customers on 24x7 basis. This includes official leaves and holidays.
Hertz Yemen targets a diverse segment of clients, including the pioneer oil and gas companies, organizations, local companies, and individuals in the Yemeni market. Besides vehicle rental, Hertz rents chauffeurs who are always enrolling in different training courses that meet the customers` needs, especially during the current security situation. We at Hertz Yemen have and exclusive workshop ensures trouble-free driving, timely maintenance of vehicles and immediate back-up services.
As we at Hertz are committed to serve the most distinguished patterns of services, we ensured that the insurance services provided by us cover a wide range of aspects which is not conventionally included in regular insurance packages, where our comprehensive insurance packages take care of you, rental vehicle and third party liability, limiting your exposure to unforeseen repair expenses.
“Our quest for sustainable growth is guided by
calculated diversification and balanced expansion whilst realizing our social
responsibility.
Through devotion to our values and commitment to professionalism, we aim for the highest levels of client satisfaction and remain proud of our team of staff and colleagues for their outstanding performance.“
Through devotion to our values and commitment to professionalism, we aim for the highest levels of client satisfaction and remain proud of our team of staff and colleagues for their outstanding performance.“
Alwan Saeed Al Shaibani
Universal Group Founder
Our Team
The team at Hertz Yemen is characterized by a high level of efficiency, professionalism and experience exceeding 19 years, our team consists of an administrative, sales and marketing unit and operation unit that work efficiently and harmoniously together to achieve a high response speed for various customer needs and meet their desires transportation solutions from the starting point to the desired destination.The team works hard to provide the best service and ensure customer comfort during their transportation, as the company's chauffeurs have high driving skills and a complete knowledge of local roads and laws. They also provide distinguished customer service and ensure passenger and vehicle safety. And to ensure customer comfort, the company's team conducts regular vehicle inspections and ongoing driver training to be able to control the various traffic conditions and roads within Yemen. In addition, our customers can communicate with our team via the hotline during the journey to report any dissatisfaction or warning
Our Vision
To become the preferred car rental company, recognized for our exceptional service, wide range of vehicles, and commitment to customer satisfaction. We aim to expand our presence, and continuously improve our operations. By focusing on our customers' needs and delivering excellence, we aim to establish long-term relationships and become a trusted name in the car rental industry.Our Mission
To provide reliable and convenient car rental solutions to our customers, offering a diverse fleet of well-maintained vehicles and exceptional customer service. We strive to exceed our customers' expectations by delivering quality, convenience, and value, making their car rental experience seamless and enjoyable.Our Values
Customer
Satisfaction
Integrity and Transparency
Quality and Reliability
Professionalism
Trust and Safety